Starting soon, the City of Keene will send email and text message notifications through a new platform. Current subscribers do not need to resubscribe – you will keep getting the notifications you signed up for previously. The messages will look a little different because of some formatting changes, but you will continue to receive the same information and links.
What you need to do
- Save our new text number. Add (802) 536-6280 to your phone contacts as “City of Keene” so important messages are delivered and not missed.
- Check your contact info. When we move to the new system, we’ll send current subscribers a reminder to log in and check that email addresses and/or mobile phone numbers are correct, but this is not a requirement.
- Not subscribed yet? Sign up for City email and text notifications at www.keenenh.gov/subscribe. To join text lists for snow emergencies or downtown updates, visit www.keenenh.gov/snow or www.keenenh.gov/downtown.
How to reply to a City message
Messages will come from the City of Keene. Please use the contact information included in each message if replying in order to reach the right department (replying directly to email messages is no longer supported by the list management system).
Be careful with payment messages
If you receive email messages or text messages about a payment, bill, or fine that appears to be from the City and you aren’t sure it’s real, don’t click links or reply. Call the relevant City department directly. Contact numbers are listed on our website.
What’s next: a Keene City Services app
The new platform will include a City of Keene mobile app in the near future. The app will include all City notifications and quick links to the services residents use most. We’ll share more details soon.
Questions? Contact our Communications team.
FAQ
Do I need to resubscribe to City of Keene notifications?
No. Current email and text subscribers will be moved automatically.
When does the change happen?
November 2026.
What is the City of Keene’s new text message number?
(802) 536-6280. Save it to your contacts so messages are delivered. (NH did not have any ‘603’ numbers available to the mobile carrier for this SMS system, hence the ‘802’ area code.)
How do I update my subscriber information?
We will send you an email or text message soon with instructions to review and update your information. (This is not required.)
How do I sign up for City of Keene notifications?
Visit www.keenenh.gov/subscribe.
Can I reply to a City email notification?
No. Use the contact information in the message instead.
New Email Format Sample
